Current Job Opportunity


December 7, 2017

Closing Date

December 13, 2017

Position Number


Position Title

Information Systems Support Manager

Job Location

Office of the State Courts Administrator, Office of Information Technology (OIT) /Cross Jurisdictional Support, Tallahassee, Florida

Salary Range

$87,000 - $91,000 Annually

Job Description

The essential function of the position within the organization is to identify and implement new technologies into the State Courts System information technology infrastructure while maintaining the reliability and functionality of existing systems. The position is responsible for staff supervision, identifying and implementing new technologies, serving in an advisory role regarding technology business solutions and appropriate technology and functionality requirements, maintaining the reliability and functionality of existing systems in a secure environment, and managing related administrative functions. The position develops and implements programs within organizational policies; reports major activities to executive level administrators through conferences and reports.

Education and Training Guidelines

Additional relevant experience may substitute for the recommended educational level on a year-for-year basis and additional relevant education may substitute for the recommended experience on a year-for-year basis.  

Bachelor’s degree in business administration, computer science, management information systems or a closely related field and five years of related experience, including information on State Courts System operations, involving two years of supervisory or project management experience.

Completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.


Data Responsibility:
Synthesizes or integrates analysis of data or information to discover facts or develop knowledge or interpretations; modifies policies, procedures, or methodologies based on findings.

People Responsibility:
Negotiates or exchanges ideas, information, and opinions with others to formulate policies and programs, or arrive jointly at decisions, conclusions, or solutions.

Assets Responsibility:
Requires responsibility for achieving major economies or preventing major losses through the management of a large department, the procuring of technology equipment, or through interpreting policy as legal counsel.

Mathematical Requirements:
Uses practical application of fractions, percentages, ratios and proportions, measurements, or logarithms; may use algebraic solutions of equations and equalities, deductive geometry, and/or descriptive statistics.

Communications Requirements:
Reads and interprets highly complex professional materials involving abstract theories and concepts; writes for professional publications; develops and presents papers.

Complexity of Work:
Performs work involving the application of principles of logical thinking, technological or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.

Impact of Decisions:
Makes decisions with very serious impact - affects entire organization and the general public.

Equipment Usage:
Assists with establishing policies for acquiring and handling machines, tools, equipment, or work aids involving extensive latitude for judgment regarding attainment of standard or in selecting appropriate items, such as computer hardware and complex software applications.

Safety of Others:
Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.

Special Comments

This position may be required to perform work outside of standard work hours and occasional travel may be necessary.

Knowledge, Skills and Abilities
Knowledge of the capabilities of computers, networks, software and peripheral equipment.

Knowledge of information security practices and risk management. 

Knowledge of court and government policy-making, processes and the interrelationships among court and government decision-makers. 

Knowledge of technology acquisition, software licensing, maintenance contracts, systems monitoring, support methods and techniques. 

Knowledge of project management practices including PMBOK, Agile and SCRUM.

Skilled at clearly and concisely communicating complex issues, orally and in writing. 

Skilled at performing and making decisions under pressure and in crisis situations. 

Ability to analyze, formulate and implement effective policies and procedures regarding information technology operations. 

Ability to accurately assess technology needs and business processes. 

Ability to plan and manage the deployment of new technologies with minimal disruption and optimal integration with existing policies and business practices. 

Ability to define and manage systems performance measures. 

Ability to manage the identification and fulfillment of technology education needs. 

Ability to establish and maintain effective working relationships with a wide variety of court, government and private vendor staff and associates. 

Ability to effectively define roles, skill sets and responsibilities of technology support and operations staff. 

Ability to effectively recruit, hire and retain technology personnel. 

Ability to effectively and independently plan technology projects with diverse professional and technical staff.

How to Apply

Submit/upload a current and complete State of Florida Employment Application to the People First Service Center online at The People First requisition number is 25786.

Fax: (850)488-3744

For additional information, please contact Human Resources at (850)487-0778

An application must be submitted for the position listing the appropriate class title and position number for which you are applying. Your application must be received by 11:59 p.m. on the closing date.

The successful applicant will be subject to a criminal background check.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, genetic information or disability.

If you need an accommodation to participate in the application/selection process, please call the contact person at the number indicated for each respective position. Persons using a TDD may call the contact person through the Florida Relay Service 1-800-955-8771.